Enquiries & personal information

Privacy policy.

How Zhejiang Liqiang Intelligent Equipment Co., Ltd. handles information you share when asking about our products, drawings and project requirements.

Effective date: 27 October 2026

Who handles your information

This website, liqele.com, is operated for Zhejiang Liqiang Intelligent Equipment Co., Ltd. (Liqiang). Our business address is No. 231 Weishiqi Road, Yueqing Economic Development Zone, Zhejiang, China 325604.

For questions about your enquiry or personal information, email [email protected] or call +86 577 62607333.

Information you provide

Our Contact page and Request a Quote form ask for your full name, work email and project requirements. These three fields are required so we can understand and reply to your request.

Your company and phone or WhatsApp number are optional. Product links can automatically include the product family, model and request type with your enquiry to help us identify what you are asking about. If you need a different product or type of support, tell us in the project requirements field.

If you send drawings, photographs, nameplates or specifications by email, we receive those files and the information in your message. Share only information needed for the enquiry, and remove unrelated personal details or confidential material that you are not authorised to disclose.

Why we use enquiry information

  • To answer product questions and discuss model selection, ratings, configuration and installation interfaces.
  • To prepare quotations or respond to requests for manuals, drawings, test information and other project documents.
  • To follow up on your request and handle any resulting order, delivery or technical-support correspondence.
  • To maintain enquiry records and protect the website and communication systems from misuse.

Submitting a product enquiry does not sign you up to a newsletter. If you do not want further enquiry follow-up, tell us using the contact details above.

Where submissions are stored and sent

When you submit the form, its contents are stored in our website’s enquiry records. Email notifications containing the submitted fields are sent through Brevo to our business mailbox, [email protected], and to authorised website maintenance personnel who monitor delivery and resolve website faults. Replies use the email address you provide. Email correspondence and files you send are also handled in our business email system.

The form system can record technical information associated with a submission, such as the submission time, source page, IP address, browser and device information. Website hosting and security systems can also process request information to operate and protect the site.

Who may receive the information

Your enquiry is handled by our team in China. The website is hosted with Hostinger and uses WordPress and Fluent Forms to collect and store submissions. Brevo processes enquiry notifications for email delivery. These service providers and our business-email provider process information needed to operate their services. Relevant sales, technical and authorised website maintenance personnel use the information for enquiry handling and website support.

Information may also need to be disclosed to comply with applicable requirements or to protect legal rights. If handling your project requires sharing information with another business, discuss any confidentiality or disclosure restrictions with us before sending the material.

How long records are kept

Form submissions are retained in the website enquiry records rather than deleted immediately after submission. Copies sent by email and subsequent correspondence are separate records.

The time a record is needed depends on enquiry follow-up, any resulting order or support work, and applicable record-keeping obligations. To ask about a particular record or request removal of information that is no longer needed, contact [email protected]. We will review the request and explain if some information still needs to be retained.

Cookies, browser storage and external links

Website software and security services may use technical cookies or browser storage where needed for site functions, authentication or security. You can manage cookies through your browser settings. Restricting them may affect some functions.

Some document and reference links lead to external websites. Those sites handle information under their own policies. Contacting us by email, telephone or another communication service also involves the service you choose to use.

Your enquiries and requests

You can contact us to ask about information you have submitted, correct inaccurate details, request deletion, or ask us to stop further enquiry follow-up. Include enough information to identify the enquiry, such as the email address used and approximate submission date. We may need to verify that the request relates to you.

We will explain how we can respond, including any information needed for ongoing business or applicable record-keeping obligations. Please do not send identity documents unless we specifically explain why they are needed.

Changes to this policy

We may update this policy when our website or enquiry handling changes. The effective date above identifies the current version.

For product and project questions, use our Contact page. For privacy questions, email [email protected] and identify your message as a privacy request.

Product engineering series

About Liqiang

Manufacturing and technical support.

Technical selection guide